Frequenly asked questions
For every home game, FC organises our own pre-sale date. This date, along with the prices and a possible limit on tickets will always be announced ahead of time on the official club channels.
Tickets are then able to be purchased at the beginning of the pre-sale dates in the FC ticket shop. Written requests and reservations will not be considered on fairness grounds.
The deliver of your ticket will take place as per usual, digitally and for free as a “digital match ticket”. If you wish to have your ticket in paper form, this will cost an additional fee of 5€ per ticket.
After successfully purchasing your ticket, you will find your match day ticket in the FC ticket shop within the “MEIN KONTO” (My account) section. Under the term “BESTELLUNGEN” (Orders), you are then able to save the ticket as a PDF or directly into your Apple Wallet. Android users can use apps like Pass2U, for example. A list of instructions can be found here. Of course, the ticket can be printed out in PDF format and used for the scanners at the RheinEnergieSTADION. You can bring up your ticket at any time and save it for later. As soon as the match day ticket is saved, it can then be used offline.
